State Farm® Insurance Agent Raul Despian

"(Translated by Google) Excellent service provided by the State Farm staff, especially by Silvia Lezcano who has advised us from the beginning and has helped us in the best possible way. (Original) Excelente servicio brindado por el personal de State Farm, especialmente por parte de Silvia Lezcano quien nos ha asesorado desde el comienzo y nos ha ayudado de la mejor manera posible."

"I started my renter's insurance with Charlene as the account manager in August. She is professional and knowledgeable, but easy to talk to and personable! Responds in a timely manner and has enough experience to offer proper guidance. Going through a recent move, Charlene made the process of changing the insurance to fit the needs of the new apartment easy. Great experience with State farm and Charlene so far, highly recommend for renter's insurance."

"I'd like to thank agent Luis Merced from Raul Despian's office (State Farm insurance), for his hard and committed work, always concerned about customer satisfaction and carrying it out with the best professionalism. Concerned, interested, taking steps in order to achieve the goal of helping his client. Luis Merced is an example and a worthy representation of that office."

"What a great agency. Mr Luiz saved me so much money on my home insurance! I have state farm now as well but their quotes were ridiculous b/c no one took the time to go over policy needs with me. I am changing my car policies to this agency as well. Again I am counting on big savings. Super friendly and caring. Why not save some bucks in these difficult times. Highly recommend!!"

"Yamile was very knowledgeable, professional, and easy to work with. I was able to save a lot of money on my home insurance without having to sacrifice coverage and while switching over to a better company- State Farm. I would highly recommend working with Yamile for your insurance needs!"

"(Translated by Google) Excellent services from the agent Alex, he helped me save a lot of money and explained the coverage in detail. Very happy with the service he provided me! I want to congratulate agent Raúl Despian for the excellent worker he has. I recommend everyone to go and ask for Alex. Thank you very much (Original) Excelente servicios del agente Alex, me ayudó ahorrar mucho dinero y me explico detalle a detalle de las coberturas. Muy contenta con el servicio que el me brindo! Quiero felicitar al agente Raúl Despian por el excelente trabajador que tiene. Yo recomiendo a todos que vallan y pregunten por Alex. Muchas gracias"

"I was fortunate enough to have found Yamile Botella. She was readily available during the entire process, and even made herself available via text and email. She helped me set up my home and auto insurance because my rates were going up significantly with my former company. I was even able to save some money by switching to Statefarm. She's a gem!"

"Unfortunately, I would not recommend this agency. They made a change on my policy more than a month ago and it still has not been processed. I have called about this more than two weeks ago and this has not been resolved. And because of their mistake, my license and registration will be suspended before Monday. I contacted their after hours support but I was informed the agent is the one that has to deal with this. They have an emergency line, but they don’t pick up. I don’t understand why they don’t make themselves available to handle certain emergencies that they can only handle. Unfortunately, now my license and registration will be suspended and I have to wait until the agent opens on Monday even though they have an emergency line, but where calls go unanswered. Very disappointed in State Farm overall. UPDATE 9/17 - After response to my review So your agency is going to contact me on Monday. My license and registration are getting suspended Monday at 12:01 AM, 9 hours before you get back to your office. I have contacted the after hours support and they have tried to contact you on an emergency line since your agency is the only one that can fix this, and you are not answering their calls. Why would you have an emergency line if nobody ever picks up. It is not acceptable that after 45 days you have not been able to update a policy. I have never had this kind of issue with another insurance company. A customer shouldn’t have to spend time trying to correct something that you should have fixed a long time ago. Any potential customer - Do yourself a favor and take you business elsewhere. Having an emergency line and picking up calls from your support center is unacceptable. They may as well eliminate that emergency line."

"I am thoroughly impressed with the customer service I get from Max. He follows up on my calls and researches my concerns and is very reliable. He is very informative and lets me know what best suits my needs. I have several vehicles insured from cars to our camper and he has provided us with the best rates available. Max is who I ask for when I call for help and he’s just an email away."

"It is with deep appreciation and heartfelt gratitude that I write this review for Yamila Botello, my insurance agent at State Farm Insurance, in Davie, Florida . She became the bright light at the end of a very difficult time I had experienced with a previous insurance company. From our early conversations, it was apparent that she was not only extremely knowledgeable and well versed in her field, but also genuinely cared about her clients and their needs. Her warm and humane manner made it easy for me to ask questions, and she always provided me with well researched, detailed answers. Ms Botello's patience and thoughtfulness was above and beyond reproach. She successfully guided me step by step through the transition from my previous insurance company to State Farm. Then, she graciously took it upon herself to successfully troubleshoot the complexities that arose with my mortgage company because I was overwhelmed. She took care of me as though I was a family member. I feel so very fortunate to have Yamila Botello in my life."